Portuguese-Speaking Help Desk Technician | Hybrid IT Support

Ria Money Transfer; Alcobendas; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work mode

Language courses

Udemy e-learning platform

Medical care package for employee and

Life insurance on preferential terms

Multisport card

Integration activities - ping pong in

Employee referral scheme

Job summary

Ria Money Transfer, a unit of Euronet Worldwide, seeks a Helpdesk Technician for the Technical Support team. You will provide Level 1 IT support and resolve basic hardware, software and connectivity issues, delivering professional, empathetic service by phone and email in Portuguese and Spanish.

Fluency in Portuguese and Spanish (or English) is required, with prior Helpdesk/IT support experience. Familiarity with browsers, email clients and web tools; Zendesk experience is a plus.

Qualifications

• Fluency in Portuguese (spoken and written) and Spanish or English.
• Experience in Helpdesk, IT support, or customer service.
• Basic knowledge of IT systems, browsers, email clients, and web-based tools.
• Experience with ticketing systems (e.g., Zendesk) is a plus.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provide Level 1 IT support in Portuguese/Spanish via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service

Skills

Customer service

Troubleshooting

IT support

Communication

Tools

Zendesk

Job description

Ria Money Transfer, a unit of Euronet Worldwide, seeks a Helpdesk Technician for the Technical Support team. You will provide Level 1 IT support and resolve basic hardware, software and connectivity issues, delivering professional, empathetic service by phone and email in Portuguese and Spanish.

Fluency in Portuguese and Spanish (or English) is required, with prior Helpdesk/IT support experience. Familiarity with browsers, email clients and web tools; Zendesk experience is a plus.