Bilingual Portuguese-English Support Pro - Onsite in Athens

Cross Border Talents; Barcelona; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a Portuguese & English Customer Support Representative for an on-site role in Athens, Greece. You will engage customers via chat, email, and phone, addressing account settings, content inquiries, and refund requests while ensuring prompt, accurate resolutions.

The role emphasizes high-quality service, risk detection (phishing, spam, malware), and adherence to community standards in a multicultural, multilingual team.

Formación

• Portuguese (C1 or native) and English (C1) required or strongly preferred.
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.

Responsabilidades

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Conocimientos

Portuguese proficiency

English proficiency

Written communication

Critical thinking

Fast-paced work

Typing speed 25 WPM

Descripción del empleo

Cross Border Talents is seeking a Portuguese & English Customer Support Representative for an on-site role in Athens, Greece. You will engage customers via chat, email, and phone, addressing account settings, content inquiries, and refund requests while ensuring prompt, accurate resolutions.

The role emphasizes high-quality service, risk detection (phishing, spam, malware), and adherence to community standards in a multicultural, multilingual team.