IT Support Technician

Talantir; Alcobendas; On-site; EUR 26,000 - 38,000; Full time

Job summary

Ria Money Transfer is seeking an IT Support Specialist to deliver remote and on-site user support across EMEA. The role requires strong administration of Microsoft environments, including Active Directory, Office 365/Exchange, and Azure, with emphasis on incident management and SLA adherence.

The candidate will handle ticketing, report incidents, and collaborate with internal clients while traveling as needed. English at medium-high level is required; flexibility for on-call shifts is expected.

Qualifications

• Degree in system administration and networking required.
• Experience with infrastructure components (switches, routers, servers, workstations, printers).
• Medium-high English level required.
• Willingness for on-duty support and overtime.
• Availability for travel.

Responsibilities

• Provide remote and on-site user support across EMEA.
• Administer Microsoft environments: AD, Office 365, Exchange, and Azure.
• Manage incident tickets and SLA adherence; document issues and resolutions.

Skills

System administration

Networking

TCP/IP

Active Directory

Office 365 / Exchange

Azure

Ticketing systems

Remote and on-site support

Education

Degree in system administration or networking

Tools

Manage Engine

JIRA

Azure

Office 365

Exchange

Active Directory

Job description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.

Main Functions

• User´s support: remote and on-site support.


• Microsoft System Administration: Medium level.


• Appreciate AZURE's knowledge.


• Manage Active Directory: manage user accounts, sec. groups, and distribution lists.


• Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.


• Give remote support and physical support to all stores in EMEA.


• Experience with ticketing system tools (Manage Engine and JIRA).


• Support and maintenance of users' computer equipment (PC, Laptops, Desktops, Printers, peripherals, and wires).


• Phone support for internal users.


• Incident Management (SLA).


• Acknowledge Network devices (medium level) (Routers, Switches, Firewall).


• Document incidents/Problems in Ria's store applications.


• Generate reporting | Impact analysis.


• Able to work in a fast-paced environment and analyze/troubleshoot complex problems.


• Update and manage Support and Incident tickets.

Qualifications – External

• Title in system administration and network.


• Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers).


• Acknowledge microcomputing.


• Medium - High English Level.


• Other technical skills desired.


• Networking.


• Understanding of TCP/IP.


• Assembly Telecom rack.


• Availability to give On-duty support and overtime.


• Time flexibility.


• High availability for Travel.