German-Speaking Customer Support in Sofia - Paid Relocation

Mercier Consultancy Group; España; Presencial; EUR 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Transfer, hotel)

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Descripción de la vacante

Mercier Consultancy Group is seeking dedicated professionals for a German Speaking Jobs With Paid Relocation position in Sofia, Bulgaria. This exclusive opportunity offers an international career path within the Customer Support Services sector, supported by a comprehensive relocation package.

Responsibilities include delivering premium support to German-speaking clients, using CRM software, meeting KPIs, and staying updated on product developments.

Formación

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for delivering exceptional experiences in a professional Customer Support Services environment.
• Strong digital literacy and the ability to adapt to fast-paced, modern work environments.
• Excellent interpersonal skills and a proactive approach to problem-solving.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Responsabilidades

• Deliver premium-level assistance to German-speaking clients, resolving complex inquiries with professionalism and empathy.
• Maintain high standards of service quality within the Customer Support Services industry to ensure client satisfaction and retention.
• Efficiently navigate internal CRM software to track communication, report issues, and document customer interactions accurately.
• Collaborate with international team members in Bulgaria to optimize support workflows and troubleshoot technical or account-related challenges.
• Stay updated on product developments and company policies to provide precise, value-added information to users.
• Proactively contribute to team goals by meeting individual KPIs and performance metrics.

Conocimientos

German language (native/fluent)

Customer service mindset

Digital literacy

Herramientas

CRM software

Descripción del empleo

Mercier Consultancy Group is seeking dedicated professionals for a German Speaking Jobs With Paid Relocation position in Sofia, Bulgaria. This exclusive opportunity offers an international career path within the Customer Support Services sector, supported by a comprehensive relocation package.

Responsibilities include delivering premium support to German-speaking clients, using CRM software, meeting KPIs, and staying updated on product developments.