Czech-Speaking Customer Support Pro — Relocation to Sofia

Mercier Consultancy Group; España; Presencial; EUR 17.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package

€1,500 Signing Bonus

Fully Paid Training

Comprehensive Health Insurance

Monthly Performance Bonus

Career development opportunities

Descripción de la vacante

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Representative to join our Sofia, Bulgaria team. This role includes a fully paid relocation package, training, and a competitive monthly salary with a signing bonus.

You will support Czech-speaking clients and collaborate with international brands from our Bulgaria office. The ideal candidate has native or fluent Czech, strong English communication, and a proactive customer-first mindset.

Formación

• Czech language fluency is mandatory (spoken and written).
• Excellent written and verbal communication in English.
• Strong problem-solving abilities and professional demeanor.

Responsabilidades

• Provide high-quality Czech-speaking customer support via phone, email, and live chat.
• Represent international brands with professionalism and empathy.
• Resolve inquiries promptly to maintain high customer satisfaction.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with cross-functional teams to address feedback trends.
• Meet daily and monthly performance metrics and SLA targets.
• Contribute to a collaborative office culture by sharing best practices.

Conocimientos

Czech language

English language

Problem solving

Communication

Descripción del empleo

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Representative to join our Sofia, Bulgaria team. This role includes a fully paid relocation package, training, and a competitive monthly salary with a signing bonus.

You will support Czech-speaking clients and collaborate with international brands from our Bulgaria office. The ideal candidate has native or fluent Czech, strong English communication, and a proactive customer-first mindset.