Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group seeks a Polish-speaking Fitbit Customer Support Specialist to join our dynamic team in Bulgaria. You will deliver world-class support for fitness wearables, solving connectivity and device issues while educating customers on advanced tracking features.

The role emphasizes empathy, accuracy, and proactive problem solving. Relocation to Sofia is provided, with fully paid training, health insurance, and a monthly performance bonus.

Qualifications

• Polish-speaking professional capabilities for written and spoken communication.
• Experience in front-line or technical support is a plus.
• Strong communication and empathy in customer interactions.

Responsibilities

• Provide expert Polish-speaking technical support for Fitbit users.
• Troubleshoot connectivity, software and hardware issues on wearables.
• Educate customers on advanced tracking features and wellness tools.

Skills

Polish language

Customer support

Troubleshooting

Job description

Polish Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading brands across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring our candidates find success in the most sought-after careers, including rewarding Polish-speaking jobs in global hubs.

Job Overview

Are you passionate about health, wearable technology, and fitness? We are currently seeking a motivated candidate for the Polish Speaking Fitbit Customer Support Specialist position in Bulgaria to provide world-class assistance to the fitness community. This is a unique opportunity to join one of the most exciting jobs in Bulgaria, where you will empower users to reach their wellness goals.

Key Responsibilities

• Provide expert, high-quality technical support to Polish-speaking Fitbit users regarding fitness tracking and wellness features.

• Troubleshoot connectivity, software, and hardware issues for a wide range of fitness and wellness wearables.

• Promote a healthy lifestyle by educating customers on the advanced tracking features of their devices.

• Maintain high levels of customer satisfaction by delivering empathetic, personalized solutions in the fitness & wellness space.

• Collaborate with internal teams to stay updated on the latest developments within the fitness technology ecosystem.

• Accurately document customer interactions and feedback to contribute to product improvements in the wellness industry.

• Native or fluent Polish (spoken and written).

• Valid EU passport (mandatory).

• Passionate interest in the fitness & wellness industry and modern wearable technology.

• Strong communication skills and a desire to help others improve their health through technology.

• Ability to relocate to Sofia for this Polish Speaking Fitbit Customer Support Specialist position in Bulgaria.

• Previous experience in customer service or tech support is highly preferred but not required.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a smooth transition to your new life in Bulgaria.
• Monthly Performance Bonus.
• Career growth opportunities within one of the leading global fitness & wellness brands.
• And Much More…

Life in Bulgaria

Bulgaria offers an incredible lifestyle that blends historical charm with modern convenience. By joining our team in Sofia, you will experience a vibrant culture, affordable living, and a pleasant climate that allows for an active lifestyle outdoors. Jobs in Bulgaria are becoming increasingly popular for professionals looking for both personal and professional growth in a European capital.

Beyond the professional benefits, Bulgaria provides a welcoming environment for expatriates. You will enjoy a high quality of life, a bustling social scene, and delicious local cuisine. We handle all your relocation logistics, ensuring that your move to Bulgaria is seamless and that you feel right at home from your first day.