French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Vor Ort; EUR 10.000 - 16.000; Vollzeit

Benefits dieser Stelle

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

International community in Sofia

Zusammenfassung

Mercier Consultancy Group is sourcing a French Speaking Fitbit Customer Support Specialist to join our client in Sofia, Bulgaria. The role is on-site, requiring native or fluent French and strong customer-support skills to assist users with Fitbit devices and related wellness software.

You will handle inquiries via phone, email and live chat, provide clear troubleshooting, educate users on features, and maintain accurate logs.

Qualifikationen

• Native or fluent French (spoken and written) is mandatory.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in customer support for tech devices is preferred.

Aufgaben

• Provide high-quality technical support to customers regarding Fitbit devices and integrated wellness software.
• Champion the Fitness & Wellness industry by assisting users in optimizing their fitness tracking and health monitoring experience.
• Resolve troubleshooting queries via phone, email, and live chat with a customer-centric approach.
• Educate users on the latest fitness features, goal setting, and data synchronization to ensure brand loyalty.
• Maintain accurate logs of customer interactions while adhering to quality and data privacy standards.
• Collaborate with cross-functional teams to resolve complex hardware or software challenges within the fitness ecosystem.
• Contribute to the success of one of the most exciting French-speaking jobs currently available in the region.

Kenntnisse

French (native/fluent)

Customer support

Technical empathy

Jobbeschreibung

French Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on matching top-tier candidates with life-changing professional opportunities.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This is a unique opportunity to join the thriving Fitness & Wellness industry, where your passion for health technology will directly impact users across the French-speaking market.

Key Responsibilities

• Provide high-quality technical support to customers regarding Fitbit wearable devices and integrated wellness software.

• Champion the Fitness & Wellness industry by assisting users in optimizing their fitness tracking and health monitoring experience.

• Resolve troubleshooting queries via phone, email, and live chat with precision and a customer-centric approach.

• Educate users on the latest fitness features, goal setting, and data synchronization to ensure brand loyalty.

• Maintain accurate logs of customer interactions while adhering to quality and data privacy standards.

• Collaborate with cross-functional teams to resolve complex hardware or software challenges within the fitness ecosystem.

• Contribute to the success of one of the most exciting French-speaking jobs currently available in the region.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport or a valid work permit for Bulgaria.

• A genuine passion for the Fitness & Wellness industry and interest in wearable technology.

• Strong communication skills with a flair for problem-solving and technical empathy.

• Ability to relocate to Sofia for this on-site French Speaking Fitbit Customer Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary that exceeds industry averages for jobs in Bulgaria.
• Fully Paid Training to ensure you become an expert in Fitness & Wellness product support.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home.
• Monthly Performance Bonus for achieving excellence in your support KPIs.
• Access to a vibrant international community of professionals in the heart of Sofia.
• And Much More…

Life in Bulgaria

Choosing one of our jobs in Bulgaria means immersing yourself in a culture that perfectly balances historical charm with a modern, buzzing lifestyle. Bulgaria offers a stunning landscape ranging from mountain retreats to Black Sea beaches, all complemented by a pleasant climate and a cost of living that allows for a high quality of life.

Your relocation to Bulgaria is fully supported, allowing you to focus on settling into a country renowned for its delicious cuisine, friendly locals, and growing expat community. As a professional, you will find that Bulgaria provides the perfect backdrop to advance your career while enjoying an affordable, high-end urban lifestyle in the capital city of Sofia.