Romanian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

International work culture

Job summary

Mercier Consultancy Group is seeking a Romanian Speaking Fitbit Customer Support Specialist for Bulgaria. You will assist Fitbit users with technical and product support, guiding through device syncing, data tracking, and feature optimization to ensure a smooth user experience.

You'll collaborate with international teams, help gather feedback for product improvements, and operate in an English‑speaking multinational environment.

Qualifications

• Native or fluent Romanian (spoken and written).
• Strong English communication in a multinational environment.
• Experience in customer service or tech support is valued.
• Ability to troubleshoot hardware/software issues for devices.
• Commitment to data protection and privacy standards.

Responsibilities

• Provide high-quality technical and product support to Fitbit users.
• Guide users through device syncing, data tracking, and feature optimization.
• Troubleshoot hardware and software issues for a seamless user experience.
• Maintain accurate customer records with strict data protection.
• Gather user feedback to inform product improvements.
• Collaborate with international teams to share best practices for the Romanian market.

Skills

Romanian fluency

English proficiency

Customer support

Troubleshooting

Data privacy

Tools

CRM software

Job description

Romanian Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities and are currently expanding our reach by staffing exceptional Romanian-speaking jobs for our world-renowned fitness technology partners.

Job Overview

We are seeking a passionate health enthusiast for a Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique role within the fitness and wellness industry allows you to empower users on their wellness journeys while enjoying a vibrant expatriate life in the heart of the Balkans.

Key Responsibilities

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.

• Promote fitness and wellness goals by guiding users through device synchronization, data tracking, and feature optimization.

• Troubleshoot hardware and software issues to ensure a seamless user experience in the health-tech ecosystem.

• Maintain accurate customer records while ensuring the highest standards of data protection and service excellence.

• Contribute to the ongoing growth of the fitness and wellness industry by gathering user feedback for product innovation.

• Collaborate with international teams to share best practices and enhance support protocols for the Romanian market.

• Native or fluent Romanian (spoken and written) for our Romanian-speaking jobs.

• Proficient level of English to communicate within our international professional environment.

• Valid EU passport (mandatory requirement for relocation).

• A genuine passion for fitness, wellness, and personal health technology.

• Strong problem-solving skills and a customer-centric mindset tailored to the fitness sector.

• Previous experience in customer service or tech support is highly valued for this position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on industry-leading fitness technology
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival)
• Lucrative Monthly Performance Bonus
• A vibrant international work culture with career development prospects in Bulgaria
• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the top destination for jobs in Bulgaria, offering a harmonious blend of historical charm and modern urban convenience. The city enjoys a temperate climate, providing stunning mountain views and a welcoming atmosphere that makes living in Bulgaria an unforgettable experience for international professionals.

Relocating to Bulgaria is a seamless process with our support, allowing you to enjoy a high quality of life with affordable living costs and world-class cuisine. From vibrant nightlife to outdoor adventures, Bulgaria is the perfect backdrop for your next career chapter in the fitness and wellness sector.