Payroll Operations Manager/Chapter Lead France

Sd Worx; Málaga; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous training and career develop

Friendly, collaborative international環

Competitive salary and benefits

Hybrid work options

Descripción de la vacante

Sd Worx in Málaga, Spain seeks a seasoned Payroll and HR Operations leader to drive international MPS/BPO payroll delivery for multinational clients. You will partner with senior management to shape processes, staffing, and governance, ensuring timely, accurate payroll per SLAs and global standards.

You will own client relationships, drive continuous improvement, and help build a new international organization that delivers high-quality payroll services worldwide.

Formación

• 8–12 years of HR and payroll outsourcing experience in an enterprise environment.
• At least 5+ years in a managerial role.
• Strong understanding of payroll processes, compliance, and global payroll standards.
• Experience managing client relationships and delivering payroll services to multinational clients.
• Proficiency with SLAs and KPI measurement/reporting.
• Ability to work under pressure, prioritize, and maintain client satisfaction.
• Leadership with focus on team development, recruitment, and performance management.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Strong problem-solving and decision-making abilities.
• Ability to drive process improvements and operational efficiency.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in English.

Responsabilidades

• Lead and manage the Payroll and HR Operations (MPS/BPO) team to ensure accurate, timely payroll delivery per SLAs.
• Own client relationships and ensure high-quality service delivery and clear communication.
• Participate in monthly client review meetings and present KPI and service delivery reports.
• Calculate and manage Service Level Credits where applicable and ensure SLA compliance.
• Escalate and resolve issues at country level in line with global standards and client expectations.
• Collaborate with the Global Process Owner on continuous payroll process improvements.
• Oversee staffing plan and recruitment to align with team and client needs.
• Conduct team evaluations, provide feedback, and support member development.
• Support training material development and program delivery for team members.
• Manage performance, goal setting, reviews, and coaching to drive growth.
• Promote a collaborative, engaging work culture and align payroll ops with organizational goals.

Conocimientos

Payroll management

Client relationships

Leadership

SLA/KPI reporting

Global payroll standards

Process improvement

Team development

English fluency

Descripción del empleo

Experteer Overview In this role you lead the payroll and HR operations for SD Worx’s international MPS and BPO initiative. You will partner with senior management to shape processes, staffing, and governance, ensuring high-quality, timely payroll delivery for multinational clients. You’ll own client relationships, drive continuous improvement, and align operations with global standards and client expectations. This is a chance to help build a new international organization and make a tangible impact on global payroll services.

Compensaciones / Beneficios

• Lead and manage the Payroll and HR Operations (MPS/BPO) team to ensure accurate, timely payroll delivery per SLAs
• Own client relationships and ensure high-quality service delivery and clear communication
• Participate in monthly client review meetings and present KPI and service delivery reports
• Calculate and manage Service Level Credits where applicable and ensure SLA compliance
• Escalate and resolve issues at country level in line with global standards and client expectations
• Collaborate with the Global Process Owner on continuous payroll process improvements
• Oversee staffing plan and recruitment to align with team and client needs
• Conduct team evaluations, provide feedback, and support member development
• Support training material development and program delivery for team members
• Manage performance, goal setting, reviews, and coaching to drive growth
• Promote a collaborative, engaging work culture and align payroll ops with organizational goals

Responsabilidades

• 8-12 years of experience in HR and payroll outsourcing in an enterprise environment
• At least 5+ years in a managerial role
• Strong understanding of payroll processes, compliance, and global payroll standards
• Experience managing client relationships and delivering payroll services to multinational clients
• Proficiency with SLAs and KPI measurement/reporting
• Ability to work under pressure, prioritize, and maintain client satisfaction
• Leadership skills with focus on team development, recruitment, and performance management
• Excellent communication and interpersonal skills for cross-team collaboration
• Strong problem-solving and decision-making abilities
• Ability to drive process improvements and operational efficiency
• Ability to manage multiple priorities in a fast-paced environment
• Fluent in English
• preferred_certifications_and_tools_included_in_requirements_or_preferences

Requisitos principales

• Continuous training and career development opportunities
• Friendly, collaborative international work environment
• Competitive salary and benefits
• Location-specific benefits (e.G., hybrid work options)