Patient Portal & Tech Support Specialist (24/7)

NTT America, Inc.; Castilla-La Mancha; Presencial; EUR 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package starting from第一日

Descripción de la vacante

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. The role involves supporting patient portal applications and providing technical assistance to users.

Shift flexibility is required, including nights, weekends, and holidays, with possible overtime as business needs dictate. The position emphasizes strong problem-solving, clear communication, and adherence to corporate policies while delivering excellent customer service to

Formación

• Bilingual (speaking and writing) required.
• 1–3 years of customer service experience, preferably in a call center or medical environment.
• 1–3 years of experience analyzing and solving customer problems.
• Ability to explain technical information clearly to non-technical users.

Responsabilidades

• Respond to inbound Patient Portal and Technical Support Service Desk calls in a 24x7 environment.
• Provide professional customer service following scripts, workflows, and policies.
• Offer front-line technical support for patients and users; serve as first contact for login and tech issues.
• Escalate complex issues to appropriate teams when necessary.
• Identify improvements to patient experience and maintain high service levels.

Conocimientos

Bilingual (speaking & writing)

Customer service experience

Problem solving

Technical support terminology

Educación

High school diploma or equivalent

Descripción del empleo

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. The role involves supporting patient portal applications and providing technical assistance to users.

Shift flexibility is required, including nights, weekends, and holidays, with possible overtime as business needs dictate. The position emphasizes strong problem-solving, clear communication, and adherence to corporate policies while delivering excellent customer service to