Remote Customer Experience Specialist

Gcs Recruitment; Almería; Remote; EUR 17,000 - 26,000; Full time

Job summary

NTT DATA is seeking a dedicated Customer Service Specialist to join their fully remote team. You will handle inquiries via email, chat, and phone, provide product information, troubleshoot issues, and maintain accurate CRM records from home.

This remote-first role emphasizes strong English communication, problem-solving, and a customer-centric mindset. You will collaborate with internal teams, contribute to knowledge bases, and strive to meet performance metrics while enjoying flexible,

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and help desk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection.
• Must be authorized to work in the specified region or comfortable working remotely from a location that permits.
• Proactive attitude and willingness to learn new tools and processes.

Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide detailed information about our products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer issues, escalating when necessary to appropriate teams.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and suggest relevant product or service upgrades.
• Collaborate with internal teams to improve customer service processes and policies.
• Contribute to the development of knowledge base articles and FAQs for customer self-service.
• Achieve and exceed individual and team performance metrics related to customer satisfaction and response times.

Skills

Communication skills

Problem solving

Customer focus

Remote work experience

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Help desk ticketing systems

Job description

NTT DATA is seeking a dedicated Customer Service Specialist to join their fully remote team. You will handle inquiries via email, chat, and phone, provide product information, troubleshoot issues, and maintain accurate CRM records from home.

This remote-first role emphasizes strong English communication, problem-solving, and a customer-centric mindset. You will collaborate with internal teams, contribute to knowledge bases, and strive to meet performance metrics while enjoying flexible,