Remote Customer Success Specialist

Santander; País Vasco; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fully remote work arrangement

Job summary

NTT DATA is seeking a Customer Service Specialist for a fully remote team. You will handle inquiries across email, chat, and phone, provide product information, and resolve issues while maintaining CRM records. A dedicated home office and self-motivated approach are essential.

The role emphasizes customer satisfaction, knowledge sharing, and collaboration with internal teams to enhance service quality in a remote setting.

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and help desk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism.
• Provide detailed information about products and services, guiding customers to best solutions.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and suggest relevant product or service upgrades.
• Collaborate with internal teams to improve customer service processes and policies.
• Contribute to knowledge base articles and FAQs for customer self-service.
• Aim to achieve and exceed individual and team performance metrics.

Skills

Customer service

English proficiency

CRM software

Remote work

Time management

Education

High school diploma or equivalent

Tools

Help desk ticketing systems

Job description

NTT DATA is seeking a Customer Service Specialist for a fully remote team. You will handle inquiries across email, chat, and phone, provide product information, and resolve issues while maintaining CRM records. A dedicated home office and self-motivated approach are essential.

The role emphasizes customer satisfaction, knowledge sharing, and collaboration with internal teams to enhance service quality in a remote setting.