Remote Customer Service Specialist — Guest Experience

Accor; Cádiz; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fully remote work

Job summary

NTT DATA is seeking a Customer Service Specialist in a remote-first setup. You will handle inquiries via multiple channels, guide customers to solutions, and maintain CRM records from home.

The role emphasizes strong communication, problem-solving, and collaboration with internal teams to improve service quality. The position requires English proficiency, a customer-centric mindset, and the ability to work independently in a remote environment.

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and help desk ticketing systems.

Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism and efficiency.
• Provide detailed information about products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer issues, escalating when necessary to appropriate teams.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and suggest relevant product or service upgrades.
• Collaborate with internal teams to improve customer service processes and policies.
• Contribute to knowledge base articles and FAQs for customer self-service.
• Achieve and exceed individual and team performance metrics related to customer satisfaction and response times.

Skills

Customer service

English communication

CRM software

Remote work

Education

High school diploma

College degree preferred

Tools

Help desk ticketing systems

Job description

NTT DATA is seeking a Customer Service Specialist in a remote-first setup. You will handle inquiries via multiple channels, guide customers to solutions, and maintain CRM records from home.

The role emphasizes strong communication, problem-solving, and collaboration with internal teams to improve service quality. The position requires English proficiency, a customer-centric mindset, and the ability to work independently in a remote environment.