Remote-First Customer Service Specialist

Skibookers; Marbella; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote-first work environment

Comprehensive benefits package

Job summary

NTT DATA is seeking a Customer Service Specialist to join a fully remote team, delivering exceptional support and building strong customer relationships from home. The role focuses on timely, effective assistance, high-quality communication, and ongoing customer success across regions.

Responsibilities include handling inquiries via email/chat/phone, guiding customers on products, troubleshooting issues, and maintaining CRM records.

Qualifications

• Proven experience in a customer service or support role.
• Excellent verbal and written English communication skills.
• Proficiency with CRM software and help desk ticketing systems.
• Ability to work independently in a remote setting.

Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism.
• Provide detailed information about products and services, guiding customers to solutions.
• Troubleshoot and resolve customer issues, escalate when needed.
• Maintain accurate records of customer interactions in the CRM.

Skills

Customer service

English communication

CRM software

Remote work

Education

High school diploma

College degree preferred

Tools

CRM systems

Help desk software

Job description

NTT DATA is seeking a Customer Service Specialist to join a fully remote team, delivering exceptional support and building strong customer relationships from home. The role focuses on timely, effective assistance, high-quality communication, and ongoing customer success across regions.

Responsibilities include handling inquiries via email/chat/phone, guiding customers on products, troubleshooting issues, and maintaining CRM records.