Parts Specialist

MSX International; Madrid; On-site; EUR 42,000 - 56,000; Full time

Job summary

MSX International is seeking a dedicated professional to act as the main contact for the dealer network in Spain and Portugal, ensuring efficient inquiry handling and high service levels. You will manage parts availability, pricing, and logistics while addressing EPC/EPCM technical questions and coordinating with internal teams.

The role requires a degree in Engineering or related fields, SAP ERP experience, and strong Excel skills, with multilingual communication capabilities (Spanish, English,

Qualifications

• Degree in Engineering, Automotive, Mechanical Engineering, or related field.
• Experience in parts operations, aftersales, dealer support, or B2B customer service.
• Experience with SAP or similar ERP system and strong Excel skills.
• Spanish native level with English (B2) and Portuguese (B1) proficiency.
• Strong administrative and analytical capabilities.
• Technical knowledge of the automotive industry.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Manage and resolve inquiries regarding parts availability, identification, pricing, delivery lead times, and logistics.
• Handle dealer network issues, maintaining close communication and providing fast, effective responses.
• Resolve technical inquiries related to the Electronic Parts Catalogue (EPC/EPCM).
• Monitor national transportation deliveries and manage incidents, claims, and returns.
• Coordinate technical issues with internal teams and provide operational support via ERP daily use.
• Participate in process improvement and digitalization projects.

Skills

Spanish (native)

English (B2)

Portuguese (B1)

Analytical skills

Excel proficiency

Education

Engineering degree (Automotive/Mechanical)

Tools

SAP ERP

Job description

Company Description

MSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

We are looking for a professional to act as the main point of contact for the dealer network in Spain and Portugal, ensuring efficient management of inquiries and issues while delivering an excellent level of service.

Main Tasks

• Manage and resolve inquiries regarding parts availability, parts identification, pricing, delivery lead times, and logistics.
• Handle dealer network issues, maintaining close communication and providing fast and effective responses.
• Resolve technical inquiries related to the Electronic Parts Catalogue (EPC/EPCM).
• Monitor national transportation deliveries and manage incidents, claims, and returns.
• Coordinate technical issues with internal teams and provide operational support through the daily use of the ERP system.
• Participate in process improvement and digitalization projects.

Qualifications

• Degree in Engineering, Automotive, Mechanical Engineering, or a related field.
• Experience in parts operations, aftersales, dealer support, or B2B customer service.
• Experience working with SAP or a similar ERP system, along with strong Excel skills.
• Native-level Spanish, B2 English, and B1 Portuguese.
• Strong administrative and analytical skills.
• Technical knowledge of the automotive industry.
• Excellent communication, organizational, and problem-solving skills.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.