Operations Team Lead — Drive Performance & Service Excellence

UPS; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Ongoing training

Growth opportunities

Job summary

UPS in Barcelona is seeking a dynamic leader to manage a team, coach staff and identify talent, while focusing on delivering excellent customer service. This permanent role involves KPI tracking, coordinating projects with other departments, and planning resources including holidays and peak hours.

The position requires higher education and strong English, plus flexibility and analytical mindset. Competitive salary and health benefits offered.

Qualifications

• Diploma or degree required (Higher Vocational Training or university).
• Excellent command of English is essential.
• Strong leadership, decision-making and communication skills.
• Demonstrated problem solving and analytical abilities.
• Flexible and able to adapt to changing priorities.

Responsibilities

• Manage staff under your supervision, coaching and training the team.
• Identify and develop potential talents for the company.
• Focus on excellence in customer service.
• Monitor KPIs daily and implement continuous improvement.
• Meet with service providers to ensure proper customer service monitoring.
• Coordinate project management projects with other departments.
• Oversee center and service audits and follow up on issues.
• Plan resources, holidays, peak hours, aircraft adjustments and execution.
• Support operational functions when necessary.

Skills

Leadership

Decision-making

Communication skills

Problem solving

Flexibility

Analytical

Education

Higher Vocational Training or University Degree

Tools

Excel

Outlook

Job description

UPS in Barcelona is seeking a dynamic leader to manage a team, coach staff and identify talent, while focusing on delivering excellent customer service. This permanent role involves KPI tracking, coordinating projects with other departments, and planning resources including holidays and peak hours.

The position requires higher education and strong English, plus flexibility and analytical mindset. Competitive salary and health benefits offered.