Team Leader - Operations - Night

E07 E07 United Parcel Service Espana Ltd Y Compania SRC; Barcelona; Presencial; EUR 40.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Ongoing training

Growth opportunities

Descripción de la vacante

UPS in Barcelona is seeking a Team Leader to manage staff, coach the team, and identify talent while focusing on excellent customer service. This role requires leadership, strong English, and a commitment to continuous improvement.

Hours are 3:00–9:00, with opportunities for growth within a global logistics organization. The ideal candidate will have higher vocational training or a university degree, sharp problem-solving abilities, and proficiency with MS Office tools.

Formación

• Higher Vocational Training or University Degree completed or in progress.
• Advanced knowledge of English.
• Strong leadership and quick decision-making.
• Strong communication skills.
• Flexible and analytical; enjoys solving problems.
• MS Office (Excel, Outlook) user level.

Responsabilidades

• Manage staff under your supervision.
• Coach and train the team.
• Identify and develop potential talents for the company.
• Focus on excellence in customer service.
• Monitor KPIs and drive continuous improvement.
• Coordinate projects and liaise with BaSE, IE, and others.
• Coordinate center/service audits and follow up on issues.

Conocimientos

Leadership

Decision-making

Communication

MS Excel

MS Outlook

English (Advanced)

Educación

Higher Vocational Training or University Degree

Herramientas

MS Office

Descripción del empleo

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you! We're looking for a new Team Leader to fill a vacant position in Barcelona. This isn't a job for just anyone; we're looking for someone special... we're looking for YOU!

What do you do in a day?

• Management of the staff under your supervision.
• Coaching and training the team.
• Identification and development of potential talents for the company.
• Focus on excellence in customer service.
• Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
• Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
• Coordination of project management projects.
• Communication with other departments for project execution (BaSE, IE, etc.).
• Coordination center and service audits.
• Follow-up on issues found.
• Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
• Support with operational functions when necessary.

What do we offer?

• Competitive salary + health insurance
• Ongoing training
• Varied work with opportunities for growth.

What should you be able to do?

• Higher Vocational Training or a University Degree (completed or in progress) is essential.
• Advanced knowledge of the English language is essential.
• Curiosity, eager to learn new areas of the business and develop service knowledge.
• Strong leadership qualities and quick decision-making.
• Strong communication skills.
• A decisive leader capable of handling unexpected situations.
• You are flexible and analytical; you enjoy solving problems and making decisions.
• Knowledge of MS Office systems: Excel, Outlook – User level.
• Flexibility is important within our organization, including for this position.

Hours

3:00 – 9:00.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business

Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSes around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.