Lead Operations Team: Drive Service Excellence

UPS Supply Chain Solutions; Coslada; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Training & development

Career growth opportunities

Descrizione del lavoro

UPS is seeking a Team Leader at our Coslada facility to lead a dedicated team, coach staff, and drive service excellence. The role requires strong English skills, a leadership mindset, and the ability to manage resources across peak periods.

Responsibilities include KPI tracking, cross-team coordination, and continuous improvement initiatives, with travel as needed. The position is permanent and onsite, offering opportunities for career growth within UPS Supply Chain Solutions.

Competenze

• Higher Vocational Training qualification or university degree is essential.
• Advanced English proficiency is essential.
• Strong leadership and decision-making skills.

Mansioni

• Manage the team reporting to you, including coaching and training team members.
• Identify and develop potential talent within the company.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs on a daily basis and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure appropriate customer service follow-up.
• Coordinate projects within the department and communicate with other departments to ensure successful project execution (BaSE, IE, etc.).
• Coordinate center and service audits and follow up on identified action items.
• Plan resources for holidays and Peak periods, making adjustments and implementing plans as required.
• Provide support with operational activities when necessary.

Conoscenze

Leadership

Decision making

Communication

Problem solving

MS Office

Formazione

Higher Vocational Training / University degree

Descrizione del lavoro

UPS is seeking a Team Leader at our Coslada facility to lead a dedicated team, coach staff, and drive service excellence. The role requires strong English skills, a leadership mindset, and the ability to manage resources across peak periods.

Responsibilities include KPI tracking, cross-team coordination, and continuous improvement initiatives, with travel as needed. The position is permanent and onsite, offering opportunities for career growth within UPS Supply Chain Solutions.