Team Leader Operations

United Parcel Service Sweden Aktiebolag; Madrid; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + health insurance

Ongoing training and development

Career growth opportunities

Descripción de la vacante

UPS in Madrid (Coslada) is looking for a Team Leader to manage and coach a service team, ensuring customer service excellence and daily KPI monitoring.

You will develop talent, coordinate projects with BaSE, IE, and optimise resources using MS Office, with fluent English and occasional travel. This is a permanent role offering training, career growth, and a competitive salary with health insurance.

Formación

• Higher Vocational Training or university degree is essential.
• Advanced English proficiency is essential.
• Strong leadership and decision-making abilities.
• Excellent communication and problem-solving skills.
• Proficiency with MS Office including Excel and Outlook.

Responsabilidades

• Manage the team reporting to you, including coaching and training team members.
• Identify and develop potential talent within the company.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs daily and drive continuous improvement initiatives.
• Meet with service providers to ensure appropriate customer service follow-up.
• Coordinate projects within the department and communicate with other departments for successful execution.
• Coordinate center and service audits and follow up on action items.
• Plan resources for holidays and Peak periods and adjust plans as required.
• Provide support with operational activities when necessary.

Conocimientos

People leadership

Decision making

Communication skills

Problem solving

MS Office proficiency

Educación

Higher Vocational Training or university degree

Herramientas

Excel

Outlook

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you confident making decisions? Are you good at managing people? Are you curious, enjoy challenges, and thrive in a dynamic and stimulating work environment where there are new problems to solve every day? Then this could be the job for you! We are looking for a new Team Leader to fill a vacancy at our Coslada facility. This is not a job for just anyone. We are looking for someone special... we're looking for YOU!

What does a typical day look like?

• Manage the team reporting to you, including coaching and training team members.
• Identify and develop potential talent within the company.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs on a daily basis and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure appropriate customer service follow-up.
• Coordinate projects within the department and communicate with other departments to ensure successful project execution (BaSE, IE, etc.).
• Coordinate center and service audits and follow up on identified action items.
• Plan resources for holidays and Peak periods, making adjustments and implementing plans as required.
• Provide support with operational activities when necessary.

What do we offer?

• Competitive salary + health insurance
• Ongoing training and development
• Varied work with opportunities for career growth

What should you bring?

• A Higher Vocational Training qualification or university degree, either completed or currently in progress, is essential.
• Advanced English proficiency is essential.
• Curiosity and enthusiasm for learning about new areas of the business and developing your service knowledge.
• Strong leadership skills and the ability to make decisions quickly.
• Strong communication skills.
• A proactive, solution-oriented leadership style and the ability to deal effectively with unexpected situations.
• A flexible and analytical mindset, with a passion for problem-solving and decision-making.
• Working knowledge of MS Office applications, including Excel and Outlook.
• Flexibility is important within our organization and is also essential for this role. Working hours: 13:30-22:30.
• Previous experience in operations and people management would be an advantage.
• Availability to travel occasionally.

How we recruit

At UPS, equal opportunities, fair treatment, and an inclusive working environment are extremely important to us. We are committed to treating people fairly and to making decisions regarding recruitment, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against applicants on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A little about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.