Operations Support Specialist - French-Speaking

Drooms; Comunidad de Madrid; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave

Workation

Employee health initiatives

Ticket Restaurant

Long service awards

Special leave days

After work events and annual company

Job summary

Drooms is seeking an Operations Support Specialist to act as the first point of contact for user inquiries and to support data room management and specialized services. The role involves handling documents, indexing, reporting, and basic technical issue resolution across regions.

Ideal candidates have 1+ years in customer service with strong Excel/MS Office skills, a proactive mindset, and fluency in French and English. Spanish is a plus. Spain-based role with comprehensive local benefits.

Qualifications

• 1+ years in customer service and administrative tasks with MS Office emphasis on Excel.
• Hands-on, solution-oriented, multi-tasking with strong time management.
• Structured, detail-oriented and well organized; tech-savvy and proactive.

Responsibilities

• Serve as the first point of contact for user inquiries via phone, email, and chat.
• Support creation, management and archiving of data rooms with data integrity and security in mind.
• Perform specialized services such as document redaction, indexing, and data-room tasks.
• Collect data and create reports for customers and internal use.
• Resolve basic technical issues related to applications and systems, liaising with tech team.
• Oversee USB/online archives creation, cross-checking and delivery.
• Collaborate with Customer Success, Product Support and Sales teams to ensure smooth experience.
• Provide administrative support including contract checks and other tasks.

Skills

Customer service

Multitasking

Fluent in French

Fluent in English

Tools

MS Office

Excel

Job description

At Drooms, the Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. You're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support across all regions.

What you'll do

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

What we are looking for

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
• Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management
• Structured, detail oriented and well organized
• Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
• Fluent in French and English; Spanish is a plus

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in Spain:

• 30 days of annual leave plus public holidays
• Workation
• Employee health initiatives
• Ticket Restaurant
• Long service awards
• Special leave days
• After work events and annual company parties

Want to shape how innovation meets execution in a fast-growing SaaS tech company? Join us and become the link between what we build and how the world experiences its value.

Your Success is Our Priority: From day one, Drooms is committed to your growth. Our tailored onboarding and training program is designed specifically for this role, empowering you to hit the ground running with clarity and confidence.