Customer Services Representative (Virtual Data Rooms)

TransPerfect; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

TransPerfect is seeking a multilingual Customer Services Representative to deliver technical and operational support to our global client base, based in Barcelona or Madrid, serving clients across France, Italy, Spain and other markets.

You will handle first‑line support, guide users through the VDR platform, train clients, troubleshoot issues, and coordinate with internal teams to ensure timely, high‑quality service.

Formación

• Minimum bachelor’s degree or its equivalent.
• Native‑level fluency in both French and Italian.
• Advanced professional proficiency in English.

Responsabilidades

• Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clients.
• Guide clients through platform features, workflows and best practices.
• Build and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive, high‑quality service.
• Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities.
• Deliver engaging online training sessions to help users maximize the platform’s capabilities.
• Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required.
• Monitor client requests to ensure deliverables are completed accurately within agreed timelines.
• Work closely with cross‑functional teams across multiple regions to coordinate successful client outcomes.
• Follow established operational procedures and continuously contribute to delivering a best‑in‑class client experience.
• Document client interactions, support cases, and follow‑up actions within internal systems.
• Ensure job tracking, billing information, and administrative records remain accurate and up‑to‑date.
• Support additional operational initiatives and projects as required.
• Perform additional duties as reasonably requested

Conocimientos

French

Italian

English

Communication

Problem solving

Teamwork

Educación

Bachelor's degree or equivalent

Descripción del empleo

About The Opportunity

We're looking for a multilingual Customer Services Representative to deliver outstanding technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.

This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast‑paced Business‑to‑Business technology environment.

What You'll Do

• Deliver Outstanding Client Support:
  • Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clients
  • Guide clients through platform features, workflows and best practices
  • Build and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive, high‑quality service
• Support the VDR Platform:
  • Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities
  • Deliver engaging online training sessions to help users maximize the platform’s capabilities
  • Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required
• Drive Operational Excellence:
  • Monitor client requests to ensure deliverables are completed accurately within agreed timelines
  • Work closely with cross‑functional teams across multiple regions to coordinate successful client outcomes
  • Follow established operational procedures and continuously contribute to delivering a best‑in‑class client experience
• Maintain Accurate Records:
  • Document client interactions, support cases, and follow‑up actions within internal systems
  • Ensure job tracking, billing information, and administrative records remain accurate and up‑to‑date
  • Support additional operational initiatives and projects as required
  • Perform additional duties as reasonably requested

What We Are Looking For

• Minimum bachelor’s degree or its equivalent
• Native‑level fluency in both French and Italian
• Advanced professional proficiency in English
• 2+ years’ experience in a B2B customer‑facing role, such as Customer Support, Client Services, or Technical Support
• Excellent communication and relationship‑building skills
• Strong problem‑solving abilities with a proactive, customer‑first mindset
• Highly motivated team player with strong interpersonal and active listening skills
• Team player with a positive, can‑do attitude
• Confidence working with technology and the ability to quickly learn new software platforms
• Exceptional attention to detail and commitment to delivering high‑quality work
• Excellent organizational skills with the ability to multitask under pressure to meet strict deadlines
• Availability to work full‑time onsite (09:00-18:00 Monday to Friday) from our Barcelona or Madrid office

Nice to Have

• Experience in a SaaS, Software or Technology company
• Exposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industries
• Familiarity with VDRs, secure document management, transaction support, or confidential information handling

Why Join?

As a Customer Services Representative, you’ll play an essential role in supporting some of the world’s most important business transactions. Every day, you’ll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading global organizations.

You’ll join a collaborative, supportive team where your ideas are valued, your professional growth is encouraged, and delivering an exceptional client experience is at the heart of everything we do. If you’re passionate about technology, enjoy helping customers succeed, and thrive in a fast‑moving international environment, we’d love to hear from you.

Equal Opportunity Employer

TransPerfect and its companies are proud to be equal opportunity employers. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.

We believe that diverse perspectives strengthen our business and foster an environment where everyone can thrive.

By applying I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting