CX Specialist for Marketplace (French Native)

weWow; Valencia; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Breakfast & Lunch waived

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events & socials

Relocation support

Job summary

weWow in Valencia, Spain is seeking a Customer Experience Specialist to be the first point of contact for customers, solving issues and guiding users through the platform in a fast-paced fintech environment.

You will collaborate with a dynamic team, improve processes, and grow product and fintech knowledge while delivering professional, friendly support.

Qualifications

• Native-level French and strong English communication are required.
• Clear and empathetic communication is crucial for guiding users.
• Strong analytical skills help resolve account and transaction questions.

Responsibilities

• Provide professional and friendly support to customers.
• Answer questions and resolve customer issues.
• Guide customers through the platform and available services.
• Troubleshoot problems and propose effective solutions.
• Ensure every interaction creates a positive experience.
• Collaborate with the team to improve processes and satisfaction.
• Develop product and fintech knowledge over time.

Skills

French (native)

English (C1)

Empathy

Communication

Job description

Get ready for your next career adventure in sunny Valencia, Spain!
At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Our client is an innovative and fast-growing company within the Fintech industry, helping customers manage their money and international payments in a simple and smarter way.

With a strong focus on technology, customer experience and making financial services more accessible, this is a great opportunity to join a modern international environment and become part of a growing team.

More details about the brand will be shared during the recruitment process.

A day in the life of.

As a Customer Experience Specialist, no two days are exactly the same. You'll be the first point of contact for customers, helping them with questions, solving issues and making sure they have the best possible experience.

From answering customer queries and troubleshooting problems to guiding users through the platform, you'll combine your communication skills with your problem-solving mindset.

You'll work closely with your team, learn more about the fintech industry and continuously look for ways to improve the customer experience.

It's a fast-paced environment where every interaction matters!

How you make an impact.

• Providing professional and friendly support to customers

• Answering questions and resolving customer issues

• Guiding customers through the platform and available services

• Troubleshooting and finding effective solutions

• Making sure every customer interaction creates a positive experience

• Working together with your team to improve processes and customer satisfaction

• Continuously developing your product and fintech knowledge

What we value in you.

• Native-level French and C1 level in English (any other language is a plus)

• Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions

• Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions

• Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details

• Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs

• Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team

The extras you'll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us - because fueling your day matters

• Spanish health insurance - we've got your well-being covered

• Free Spanish classes - unlock a new language and immerse yourself in the local culture

• Career growth opportunities - take your skills to the next level with endless development paths

• Monthly events and socials - from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support - we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job - be part of an unforgettable journey!