Operations Support Specialist – French-Speaking (f/m/d)

Drooms; Madrid; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

30 days of annual leave plus publichol

Workation

Hybrid working

Employee health initiatives

Ticket Restaurant

Corporate Benefits

Long service awards

Special leave days

After work events and annual company

Job summary

Drooms is seeking an Operations Support Specialist – French-Speaking in Madrid to serve as the first point of contact for user inquiries and to support data room creation, management and archiving. You will perform specialized services such as redaction and indexing, generate internal and client reports, and liaise with the product and sales teams to ensure a seamless client experience.

The role requires hands-on, customer-focused, and well-organized individuals fluent in French and English,

Qualifications

• 1+ years of experience in Customer Service and administrative tasks.
• Hands-on mentality and solution-oriented approach.
• Structured, detail-oriented and well organized.

Responsibilities

• First-Level Support: respond to user inquiries via phone, email, and chat.
• Data Room Management: create, manage, and archive data rooms securely.
• Additional Services Execution: perform redaction, indexing, structuring, and other data room tasks.
• Reporting: collect data and create reports for customers and internal use.
• Technical Issue Resolution: resolve basic technical issues and liaise with the tech team.
• USB Archiving: oversee creation, checking and delivery of USB/online archives.
• Cross-Functional Collaboration: work with CS, Product Support and Sales teams.
• Administrative Support: handle contract terminations, checks, QA, and other admin tasks.

Skills

Customer service

Time management

Organization

Solution oriented

Tools

MS Office

Excel

Job description

Operations Support Specialist – French-Speaking (f/m/d)

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

Your tasks

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

Your Profile

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
• Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management
• Structured, detail oriented and well organized
• Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
• Fluent in French and English; Spanish is a plus

Our Benefits

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in Spain:

• 30 days of annual leave plus public holidays
• Workation
• Hybrid working
• Employee health initiatives
• Ticket Restaurant
• Corporate Benefits
• Long service awards
• Special leave days
• After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Any questions? Feel free to contact us. Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

About us

With nearly 200 employees from 34 different countries - including around 110 at our main office in Frankfurt and 70 colleagues across our European locations - Drooms combines the flexibility of a midsized company with the multicultural work environment of a global tech firm. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What we do

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.
Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.