Customer Support Analyst (Spain)

AVP; Valencia; Híbrido; EUR 23.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

2 días de teletrabajo/semana

Horarios flexibles

Descripción de la vacante

Odoo, con sede en Valencia, busca un/una Customer Support Analyst para atuar como enlace entre usuarios y la empresa, resolviendo incidencias y maximizando el uso del software.

Se investigarán cuestiones funcionales y técnicas, se analizarán casos para encontrar soluciones y se colaborará con distintos equipos para entregar un soporte de alta calidad, aportando retroalimentación para mejorar el producto y la documentación.

Formación

• Motivación para investigación y aprendizaje continuo.
• Inglés avanzado (C1/C2) obligatorio.
• Español avanzado (B2) obligatorio.
• Pensamiento estratégico para resolver problemas complejos.
• Capacidad de comunicar conceptos técnicos de forma clara, escrita y verbalmente.
• Enfoque orientado al cliente y a la satisfacción.

Responsabilidades

• Ayudar a los clientes a sacar el máximo provecho de las apps de negocio de Odoo.
• Resolver incidencias funcionales.
• Interactuar con clientes y potenciales a través de tickets, chat y teléfono.
• Garantizar un alto nivel de satisfacción del cliente.
• Mejorar la experiencia global del cliente y la documentación.
• Colaborar con equipos internos y participar en proyectos transversales.

Conocimientos

Research motivation

Inglés (C1/C2)

Español (B2)

Comunicación clara

Pensamiento creativo

Orientación al cliente

Resolución de problemas

Herramientas

XML

Python

JavaScript

Descripción del empleo

Customer Support Analyst (Spain)

Services / Business Support

Av. de les Corts Valencianes, 58, Local 10, 46015 Valencia, Spain

Como Customer Support Analyst proporcionarás asistencia y solución de incidencias a nuestros clientes, asegurando su satisfacción y manteniendo una comunicación clara y efectiva.

Odoo is an ERP, a suite of business management applications that includes a range of easy-to-use tools designed to optimize and grow businesses. With an active global community and a partner network established in more than 120 countries, we have 15 million users worldwide.

We are growing fast and need to hire even faster to keep scaling and evolving as we do today.

Are you ready for the challenge?

Number of users

+15,000,000

Company growth

60% year over year

Team size

60 people and counting...

About the job

As a Customer Support Analyst, you'll be the link between our users and Odoo, helping them resolve issues and get the most out of our software.

In your day-to-day work, you'll investigate functional and technical issues, analyze each case to find the best solution, and collaborate with different teams across the company to deliver high-quality support. Your direct interactions with users will also provide valuable feedback to help continuously improve our product and documentation.

You’ll never get bored!

Responsibilities

• Help customers get the most out of Odoo Business Apps.
• Resolve functional issues.
• Interact with customers and prospects through tickets, live chat, and phone calls.
• Ensure a high level of customer satisfaction.
• Improve the overall customer experience.
• Contribute to the continuous improvement of our product and documentation.
• Participate in side projects such as recruiting, onboarding, and training new colleagues.

If you want to know more...

• Odoo culture
• Who is your TL?
• Our story

Lucía explica
(totally worth it!).

About you

At Odoo, we value your skills more than your resume.
Here's what we expect from you:

Must have

• ¡Strong motivation for research!
• English proficiency: C1/C2 (required).
• Spanish proficiency: Minimum B2.
• Creative thinking and a strategic problem-solving mindset.
• Strong ability to communicate technical concepts clearly and effectively, both in writing and verbally.
• Customer-oriented approach.

Nice to have

• 1-3 years of professional experience.
• Experience working with an ERP system.
• Technical knowledge of XML, Python, JavaScript.
• Self-motivated, quick learner, and collaborative team player.
• Eagerness to continuously learn and take a proactive approach to work.

What’s great in the job?

You’ll be the person who makes the difference between a problem and a solution.

No two days are the same. You’ll work with companies across a wide range of industries, solve unique challenges, and take on real responsibilities with a high level of autonomy.

From day one, you’ll be trusted with meaningful responsibilities, have opportunities to grow quickly, and become part of an international team within an open, collaborative, and fast-evolving culture.

Must read!

What we offer

Full-time job

A 38,5 hours/week contract including 2 days of home-working per week and flexible hours.

Our Culture & Career Growth

• A dynamic and multicultural work environment
• Real responsibilities from day one.
• Growth tailored to your needs and interests!

Compensation

At Odoo, we believe in autonomy and real ownership. That's why we often say that one year at Odoo is worth at least two years anywhere else in terms of learning, responsibility, and professional growth.

If you already have experience in a similar role, you can roughly estimate the salary we would offer by dividing your years of relevant experience by two.

Our salary ranges are:

• 1 – 3 years of experience: €23,000 – €35,000
• 3 – 6 years of experience: €35,000 – €45,000
• 6 – 8+ years of experience: €45,000 – €54,000

Sponsored Events

• After-work events and team-building activities: afterworks, ping-pong tournaments, workshops, team-building events...

Exchange program

• Apply for a similar position at one of Odoo's international subsidiaries.

Food & Drinks

• We provide coffee, tea, and fresh fruit.
• Catering meals on office days!

Recruitment process

01 Application screening

We will review your application and your portfolio to ensure your profile aligns with what we're seeking.

02 Technical test

Straight out of the gate, we challenge you with a technical test. Show us your coding prowess and problem-solving finesse. If you ace this, you're on the fast track to the next step.

03 Phone call with a recruiter

This is your chance to spill the beans on your motivations and throw any burning questions our way.

04 Technical interview

Now it gets real. Meet an Odoo developer in a technical face-to-face, and let's see if your coding symphony harmonizes with ours.

05 Get an offer

Drumroll, please! If you've conquered all the stages, it's time for the grand finale—an offer to join our team of coding geniuses.

We believe in people's potential and motivation (yes, even more than in previous experience) to succeed in the role they apply for.

We are aware of unconscious bias and are committed to ensuring it does not influence our hiring decisions. That's why we assess every candidate objectively, fostering a diverse, equitable, and inclusive workplace where everyone has equal opportunities.