Sales Support Specialist - (French speaking) - Onsite - BM01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote from Spain

Referral bonuses

Full training

Career development

Job summary

Concentrix is seeking a Sales Support Specialist (French speaking) to join our global technology and services team in Spain. The role focuses on handling seller inquiries, educating users on features, and acting as a bridge between internal stakeholders and sellers.

A strong emphasis on communication, problem solving, and customer care will drive success. The position is full-time (39h/week) with a permanent contract.

Qualifications

• Bilingual: French and advanced English.
• Proven project management experience with deadlines and stakeholders.
• Excellent written and verbal communication skills.
• Strong customer service orientation and relationship-building.
• Ability to explain complex concepts clearly.
• Knowledge of key support KPIs.

Responsibilities

• Respond to seller queries by email in a timely, accurate manner.
• Identify needs and help users apply features.
• Educate seller base on product capabilities.
• Coordinate between internal teams and sellers.
• Communicate clearly and concisely per seller needs.
• Log product issues and discuss fixes with engineering.

Skills

French language

English proficiency

Project management

Customer relations

Communication skills

KPIs

Tech savviness

Analytics

Time management

Problem solving

Tools

CRM tools

Data analysis

Job description

Job Title

Sales Support Specialist - (French speaking) - Onsite - BM01

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands— the ones you use every day— improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Sales Support Specialist you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Sales Support Specialist on our team, you will:

• Respond to seller queries in a timely and accurate way, via email.
• Identify needs and help them use specific features.
• You play a key role in educating our seller base.
• Be a mediator between internal stakeholders and sellers.
• Communicate in a clear and concise way, adapting your answers to the needs of each seller.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with sellers.
• Inform sellers about new features and functionalities.
• Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers.

Your qualifications

• Are bilingual or proficient in French plus advanced English
• Proven project management experience with success in managing deadlines, customers, and schedules.
• Demonstrated ability to resolve issues and maintain strong relationships with customers.
• Excellent written and verbal communication skills.
• Service orientation with the ability to break down complex concepts for anyone to understand.
• Knowledge of important Support KPIs.
• You are tech- and data-savvy.
• You learn new tools quickly and deeply, and are always tracking down new ways to streamline and gain efficiency.
• You exhibit extreme attention to detail and meticulous organizational habits.
• Superb listening skills, service mindset and the proven ability to dig deeper to solve problems.
• Time management skills and a strong sense of urgency, ownership and accountability, you will need to be able to prioritize constantly.
• Orientation toward analytics and process improvement opportunities.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00
• Salary €22.000 gross/year + up to €2.400 gross/year in bonus
• Remote from Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day— improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Equal Employment Opportunity

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Additional Information

R1743466

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), French (Required)

Time Type: Full time

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.