Operations Assistant (Reception) - Málaga Atalaya Residence

Xior Student Housing; Málaga; Presencial; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Team development

Descripción de la vacante

XIOR Student Housing in Málaga is seeking an Operations Assistant to manage front desk duties and guest relations. You will handle check-in/check-out, assist students by counter, mail, and phone, and coordinate with cleaning, catering, and maintenance teams.

The role requires hospitality-related studies, Spanish and English skills, and a proactive approach to customer service. A competitive salary with additional benefits is offered in a dynamic workplace.

Formación

• Studies in Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued.
• You speak Spanish, as well as English.
• You know how to work with MS Office.
• You have some interest and knowledge of costumer service, social networks and new technologies.

Responsabilidades

• You are the (first) face of our reception at the student residence.
• You take care of our customer service; you help students at the counter, by mail, and over the phone.
• You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards.
• You accompany visitors and future clients during open days, a tour of the facilities, etc.
• You support the administration office.
• You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening).
• You apply the necessary protocols in emergencies.

Conocimientos

Customer Service

Multitasking

Herramientas

MS Office

Descripción del empleo

Join us in delivering a great first living experience to more than 22.000 students!

XIOR** is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax.

We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this.

Would you like to contribute to this as Operations Assistant in our Málaga Atalaya residence?

We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 229 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location.

Your Responsibilities

• You are the (first) face of our reception at the student residence
• You take care of our customer service; you help students at the counter, by mail, and over the phone
• You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards
• You accompany visitors and future clients during open days, a tour of the facilities, etc.
• You support the administration office
• You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening)
• You apply the necessary protocols in emergencies

Your Working Hours

This role requires you to work full time from Monday to Sunday (with the breaks required by law-of course) in rotatory shifts from 7h to 15h or 15h to 23h.

Your Skills

• Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued
• You speak Spanish, as well as English
• You know how to work with MS Office
• You have some interest and knowledge of costumer service, social networks and new technologies

What We Offer

• The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe.
• You will help build the future by working with and for the student generation.
• Opportunities for further development and (international) growth.
• A pleasant workplace in Málaga with a fun, dynamic team
• An attractive, competitive salary complemented by numerous additional benefits