Assistant Manager

Anónimo; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Anónimo is seeking an Assistant Manager to join our team and help create an exceptional experience for students, residents and guests. You will be at the heart of a busy, people-focused environment, providing welcoming service and day-to-day support to the Manager.

Key duties include responding to tenant queries, supporting budgeting and KPI reporting, coordinating safety inspections, liaising with suppliers and the University accommodation team, and assisting with marketing and lettings.

Formación

• Experience in student housing or university settings preferred.
• Experience in working to budgets and targets.
• Experience in producing weekly and monthly KPI reports.
• Excellent communication skills displaying sensitivities to and understanding residents needs.

Responsabilidades

• Greet and assist students, residents, and guests.
• Support the Manager and cover in their absence.
• Coordinate with General Manager on tenant queries and maintenance issues.
• Ensure sites are safe and compliant with standards.
• Assist with marketing, lettings and promotions.
• Conduct regular inspections of flats.
• Perform daily/weekly safety inspections and update safety systems.
• Establish relationships with suppliers and contractors.
• Support the site team.
• Participate in out-of-hours rota for emergencies.
• Liaise with University accommodation team and attend meetings.
• Provide reception support when required.
• Undertake other duties as required.

Conocimientos

Student experience

Hospitality sector

Budget management

KPI reporting

Communication skills

Leadership

Bilingual Spanish/English

Microsoft Excel

Outlook

Herramientas

Microsoft Excel

Outlook

Descripción del empleo

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.

KEY TASKS

• Ensuring a warm, welcoming environment to students, parent and visitors to the sites
• General support to the Manager and job cover in his/her absence.
• Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.
• Working with the General Manager to ensure the sites are safe environments in which to live and work.
• Working to a set budget.
• Assisting with the marketing, lettings and promotion of the accommodation
• Undertaking regular inspections of flats
• Undertaking routine daily/weekly safety inspections and updating the web based safety
• Management system
• Establishing and developing working relationships with suppliers and contractors
• Supporting the site team
• Being part of the out of hours rota for emergencies
• Supporting the management of the site in compliance with ANUK National Code of standards
• Working with University accommodation team delivering a quality service
• Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies
• General support to the team in reception when required.
• You may be required to undertake other duties from time to time as the company may require

KNOWLEDGE AND SKILLS

• Experience with students or within the University Sector preferred but not essential
• Experience of working within the Hospitality sector preferred
• Experience of working to budgets and targets
• Experience in producing weekly and monthly KPI reports
• Excellent communication skills displaying sensitivities to and understanding residents needs
• Excellent leadership and management skills
• Self-motivated and results driven
• Strong Local knowledge
• Experience managing an Operational budget desirable
• Good level of computer literacy using Microsoft Word, Excel and Outlook
• Must be pro-active and able to use initiative in order to make the site the best available
• Multi Lingual essential – Spanish and English
• Knowledge of the local community and city wide knowledge