Guest Service Agent

REMS; La Joya; On-site; EUR 21,000 - 25,000; Full time

Job summary

REMS INVESTMENT SL is seeking a Guest Service Agent to welcome guests, assist with check-in, and guide them during their stay. You will use PMS and phone systems to communicate, promote extra services, and coordinate with housekeeping and maintenance to ensure smooth operations.

The role requires excellent English and Spanish writing, adaptability, and strong customer-relations skills. Prior receptionist experience in hospitality is a plus; driving licence is a plus.

Qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andaluciía is a plus (restaurants, cultural sites, activities...).
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.
• Driving licence is a plus.

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Skills

English & Spanish language

Customer relationship

Adaptability

Improvise under pressure

Knowledge of Andaluciía

Driving licence

Education

Bachelor's degree (plus)

Job description

Your mission

Guest Service Agent at REMS

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

• Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).
• Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts.
• Possibility of part time scheduling starting from 25H/ Week.
• Contract: Permanent employment contract with a trial period depending on profile.
• Days off: 2 days per week.
• Salary: Between 20.500 EUR and 25.000 EUR annually.
• Great career potential growth in the rental department.

Your profile

Skills and qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andaluciía is a plus (restaurants, cultural sites, activities...).T
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.
• Driving licence is a plus.