Onsite IT White-Glove End-User Support Technician

Nsc Global; Sevilla; Presencial; EUR 22.000 - 34.000; Jornada completa

Descripción de la vacante

NSC Global in Seville, Spain, is seeking an onsite IT End User Support Technician to be the first point of contact for hardware and software issues. You will deliver hands-on support to end users, resolve incidents, and maintain high service levels in a professional, white-glove environment.

The role requires strong knowledge of Windows OS, hardware, printers, and network basics, plus excellent customer service. Fluency in English and local language is essential.

Formación

• Strong hardware and software troubleshooting skills.
• Experience with end-user computing and onsite support.
• Ability to work with diverse teams and document interactions.
• Fluent English and local language required.

Responsabilidades

• Serve as first point of contact for onsite IT issues.
• Resolve hardware, software, and connectivity problems.
• Document all customer interactions in CRM.
• Coordinate with logistics and adhere to service levels.
• Provide white glove end-user support as needed.

Conocimientos

Computer Hardware

Common Software

Microsoft Operating System

Printer Hardware

Networking & VPN

Ticketing Software

MS Office 365

PC/Laptop hardware

Mobile devices

English

Educación

A+ Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

OEM Certifications

Herramientas

CRM / Ticketing Tools

Descripción del empleo

NSC Global in Seville, Spain, is seeking an onsite IT End User Support Technician to be the first point of contact for hardware and software issues. You will deliver hands-on support to end users, resolve incidents, and maintain high service levels in a professional, white-glove environment.

The role requires strong knowledge of Windows OS, hardware, printers, and network basics, plus excellent customer service. Fluency in English and local language is essential.