Onsite IT Technician & Support Specialist

Stefanini EMEA; Alfaro; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Special referral bonuses

Meal vouchers

LinkedIn Learning trainings

Professional development

International environment

Job summary

The Stefanini Group in Alfaro, Spain, is seeking an experienced onsite IT support specialist to deliver high-quality technical assistance in a fast-paced environment. You will handle incidents, manage user accounts and hardware, and escalate issues to third-party resolver groups when needed.

You should have 5+ years of onsite support, ITIL certification preferred, and solid MS Office 365 skills. English and Spanish fluency are required; knowledge of AD and networking basics is advantageous.

Qualifications

• 5+ years of onsite IT support experience or equivalent education/experience.
• ITIL V3 Foundation certification is recommended.
• Microsoft OS and Office certifications are advantageous.
• Advanced MS Office 365 skills; strong problem solving and teamwork.

Responsibilities

• Provide support that meets or exceeds customer expectations.
• Identify, analyze, and repair product failures; order parts as needed.
• Maintain user accounts, security, and permissions.
• Escalate and coordinate with resolver groups for complex issues.
• Troubleshoot network devices; interface with vendors for hardware/software issues.
• Install and set up PCs, peripherals, and LAN equipment.
• Assist with moves, security, file access and admin procedures.

Skills

Onsite IT support

Active Directory

MS Office 365

Networking basics

Customer service

Problem solving

English

Education

ITIL V3 Foundation Certification

Tools

MTR

Zoom

Windows OS

LAN/WAN basics

LinkedIn Learning access

Job description

The Stefanini Group in Alfaro, Spain, is seeking an experienced onsite IT support specialist to deliver high-quality technical assistance in a fast-paced environment. You will handle incidents, manage user accounts and hardware, and escalate issues to third-party resolver groups when needed.

You should have 5+ years of onsite support, ITIL certification preferred, and solid MS Office 365 skills. English and Spanish fluency are required; knowledge of AD and networking basics is advantageous.