Onsite IT Support Specialist — EN/ES Bilingual

Novanta Inc.; Barcelona; On-site; EUR 35,000 - 48,000; Full time

Job summary

Novanta is seeking an experienced IT Support Specialist to join our team in Barcelona. You will provide end‑user support and help ensure the smooth operation of IT systems, delivering professional service tailored to each user’s needs.

Key tasks include troubleshooting hardware and software, deploying devices, supporting Windows 10/11, Microsoft 365, Exchange Online, and managing Active Directory. The role emphasizes clear communication, teamwork, and on‑site availability in Spain.

Qualifications

• 4+ years of IT support experience in a corporate environment.
• Proficiency with Microsoft 365 and Active Directory.
• Familiarity with help desk tools and basic networking concepts.
• Strong English and Spanish language skills; Catalan is a plus.
• Ability to work on-site five days per week and travel up to 5%.

Responsibilities

• Troubleshoot and resolve hardware and software issues for end users at all levels.
• Perform hardware imaging, device deployments, and application updates.
• Support Windows 10/11, Microsoft 365, and Exchange Online.
• Manage Active Directory objects (users, groups, computers).
• Deliver responsive remote support to keep users connected and productive.
• Document processes and educate users, especially non-technical.
• Manage IT tickets through Jira Service Management.

Skills

IT support experience

Microsoft 365

Active Directory

Help desk tools

Networking basics

English fluency

Spanish fluency

Communication skills

Tools

Jira Service Management

Microsoft Intune

Azure

Job description

Novanta is seeking an experienced IT Support Specialist to join our team in Barcelona. You will provide end‑user support and help ensure the smooth operation of IT systems, delivering professional service tailored to each user’s needs.

Key tasks include troubleshooting hardware and software, deploying devices, supporting Windows 10/11, Microsoft 365, Exchange Online, and managing Active Directory. The role emphasizes clear communication, teamwork, and on‑site availability in Spain.