Network Engineer

Teceze; Arbo; Presencial; EUR 21.000 - 30.000; Jornada completa

Descripción de la vacante

Teceze is seeking a Network Engineer/IT Helpdesk to provide L1 on-site support for end users in Cequelinos, Galicia. You will troubleshoot Windows 10/11 devices and keep Microsoft 365, Outlook, and Teams running smoothly, while handling LAN, Wi‑Fi, VPN, and hardware peripherals.

Ideal candidates have 1–3 years in IT/desktop support, with knowledge of Active Directory, TCP/IP, DNS, DHCP, and experience using ServiceNow or Jira for ticketing. Strong customer communication is essential.

Formación

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
• Experience troubleshooting laptops, desktops, printers, and other peripherals.

Responsabilidades

• Provide L1 on-site support to end users.
• Troubleshoot Windows desktops, laptops and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Log, update, and close incidents in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing and basic AV equipment.

Conocimientos

L1 IT Support

Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Outlook

Teams

Hardware Troubleshooting

Network Troubleshooting

LAN

Wi-Fi

VPN

Printers

Asset Management

ServiceNow

ITIL

Customer Support

Herramientas

ServiceNow

Jira

Descripción del empleo

Network Engineer • Cequelinos, galicia, Spain

BARCELONA, Spain

1 Year + Possible Extension

Job Summary

We are looking for an

Key Responsibilities

• Provide
• L1 onsite technical support to end users.
• Troubleshoot
• Windows desktops, laptops, and peripherals .
• Install, configure, and maintain desktop/laptop hardware and software.
• Support
• Windows 10/11, Microsoft 365, Outlook, Teams , and other business applications.
• Troubleshoot basic
• LAN, Wi-Fi, VPN, and network connectivity
• issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Perform
• user account, password, and access-related troubleshooting .
• Assist with onboarding and offboarding activities, including device setup and collection.
• Install operating systems, applications, security updates, and required drivers.
• Maintain accurate
• IT asset and inventory records .
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.
• Provide support for meeting room, video conferencing, and basic AV equipment.
• Follow ITIL processes and company support procedures.
• Maintain good communication with users and provide regular updates on open issues.

Required Skills & Experience

• 1–3 years of experience
• in IT/Desktop/Service Desk support. Good knowledge of
• Windows 10/11
• troubleshooting. Basic knowledge of
• Microsoft 365, Outlook, Teams, and Active Directory . Basic understanding of
• TCP/IP, DNS, DHCP, LAN, and Wi-Fi . Experience troubleshooting laptops, desktops, printers, and other peripherals.
• Good knowledge of hardware and software troubleshooting.
• Experience with ticketing tools such as
• ServiceNow, Jira, or similar is preferred. Good communication and customer-facing skills. Ability to work independently and manage multiple support requests. xohynlm English communication skills are required; local language proficiency is preferred.

Key Skills

• L1 IT Support
• Desktop Support
• Windows 10/11
• Microsoft 365
• Active Directory
• Outlook
• Teams
• Hardware Troubleshooting
• Network Troubleshooting
• LAN
• Wi-Fi
• VPN
• Printers
• Asset Management
• ServiceNow
• ITIL
• Customer Support