Norwegian Speaking Customer Service Representative for Booking

Teleperformance Spain; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Multicultural environment

Modern office near Glories (Westfield)

Training and coaching

Job summary

Teleperformance Spain in Barcelona is hiring a customer support advisor for Booking. You will listen, respond, and mediate between international travellers and accommodations suppliers, ensuring high-quality service across email and phone channels.

Role requires Norwegian C2 and English C1, excellent communication, and proficiency with Office 365 and CRM databases. A positive mindset and adaptability to changing priorities are valued.

Qualifications

• Norwegian C2 level and English C1 level are required.
• Excellent communication and interpersonal skills.
• User-friendly PC skills with Office 365 and CRM databases.

Responsibilities

• Understand and identify customer needs.
• Listen, respond and mediate between travellers and accommodations suppliers.
• Clarify inquiries about service, payment and technical requirements via email and phone.

Skills

Norwegian C2

English C1

Communication

Problem-solving

Tools

Office 365

CRM Database

Job description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• NorwegianC2 and EnglishC1 level
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract:

• 38, 5 h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Salary : 22.249 € gross/year
• Available shift: 09:00 -20:00h (Rotatory)
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits:

• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.