Icelandic Speaking Customer Service Representative for Booking

TP; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Modern office near Glories shopping</n

Growth opportunities

Initial training and coaching

Descripción de la vacante

TP in Barcelona is seeking a Customer Support Advisor for Booking to understand customer needs, listen, respond, and mediate between international travellers and accommodations suppliers to ensure a high level of service.

You will handle inquiries about services, payments, and technical requirements, delivering accurate information via email and phone. The role is 38.5h/week with a temporary contract and a salary of 22,249 € gross per year, working 09:00–20:00.

Formación

• C2 level Icelandic and advanced English.
• Excellent written and spoken communication.
• Proficiency with Office 365 and CRM systems.
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset to handle tricky problems.
• Goal-oriented with ability to adapt to changing priorities.
• Open mind to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers is valued.

Responsabilidades

• Understand and identify customer needs; listen, respond and mediate between travellers and accommodations suppliers.
• Clarify inquiries about service, payment and technical requirements; provide accurate information via email and phone.

Conocimientos

Icelandic (C2)

Advanced English

Communication

CRM

Office 365

Problem solving

Interpersonal skills

Goal oriented

Adaptability

Affinity with accommodation platforms

Herramientas

Office 365

CRM Database

Descripción del empleo

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Icelandic: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract

• 38,5h/week (Monday to Sunday).
• Salary: 22.249 € gross/year
• Available shift: 09:00 - 20:00h
• Temporary Contract
• Holidays: 27 working days of holidays/year

Benefits

• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.