Icelandic Speaking Customer Service Representative

The Lemon Consulting; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Spanish lessons

Health insurance

Nursery transport remuneration

International environment

Modern offices near Glories

Job summary

The Lemon Consulting seeks a Customer Support Advisor to handle Booking inquiries from international travellers and accommodation suppliers worldwide. You will listen, respond, and mediate to ensure a high level of service, with a focus on understanding customer needs via email and phone.

Working 38.5 hours per week on a temporary contract, you will cover shifts from 09:00 to 20:00, with 27 holidays per year.

Qualifications

• Icelandic at C2 level and strong English.
• Excellent written and oral communication skills.
• Proficient with Office 365, CRM databases and internal platforms.
• Problem-solving and solution-driven mentality.
• Flexible with changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers is valued.

Responsibilities

• Understand and identify customer needs; listen, respond and mediate between travellers and suppliers to ensure high service levels.
• Clarify inquiries about service, payment and technical requirements; provide accurate information and follow processes via email and phone.

Skills

Icelandic C2

English (Advanced)

Communication

CRM experience

Problem solving

Tools

Office 365

CRM Database

Job description

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Icelandic: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Contract

• 38,5h/week (Monday to Sunday).
• Salary: 22.249 € gross/year
• Available shift: 09:00 – 20:00h
• Temporary Contract.
• Holidays: 27 working days of holidays/year

Benefits

• Feel Good – program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching