Night Front Office Supervisor - Luxury Hotel (Barcelona)

SLS; Bellprat; Presencial; EUR 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Development opportunities

Descripción de la vacante

SLS Barcelona is seeking a Night Supervisor to join the team. Under the Night Manager, you will provide friendly, responsive service and ensure guest satisfaction throughout the night shift.

Responsibilities include balancing end-of-day takings, conducting audits, reconciling accounts, managing overnight reservations and check-ins, and handling guest data with accuracy while maintaining a courteous presence.

Formación

• Minimum of 2 years of Front Office experience in upscale hotel.
• Fluent in Spanish and English.
• Excellent verbal and written communication.
• Able to multitask in a fast-paced environment.
• Customer-focused and empathetic.

Responsabilidades

• Review end-of-day takings against reports and balance for all departments.
• Conduct nightly audits and reconcile accounts for accuracy.
• Ensure credit card system reconciles to daily transaction lists.
• Monitor and assist in evaluating team member performance.
• Manage overnight reservations and check-ins with efficient service.
• Greet and assist guests, handling data accurately in all systems.
• Handle cash and guest billing and resolve issues promptly.

Conocimientos

Front Office experience

Multitasking

Communication skills

Team player

Descripción del empleo

SLS Barcelona is seeking a Night Supervisor to join the team. Under the Night Manager, you will provide friendly, responsive service and ensure guest satisfaction throughout the night shift.

Responsibilities include balancing end-of-day takings, conducting audits, reconciling accounts, managing overnight reservations and check-ins, and handling guest data with accuracy while maintaining a courteous presence.