Guest Experience Director - Front Desk & Services

Hospitaliti; Barcelona; On-site; EUR 36,000 - 48,000; Full time

Job summary

W Barcelona is seeking a Front Office Assistant Manager to support the Front Office Manager in supervising bell/door staff, switchboard, and guest services/front desk operations at the Barcelona property. You will coordinate with managers to ensure smooth check-in/check-out, guest satisfaction, and financial performance of the department.

The role emphasizes staff supervision, guest relations, and maintaining high service standards while driving efficient operations and collaboration with hotel

Qualifications

• High school diploma or GED required.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist the Front Office Manager in administering front office functions and supervising staff daily.
• Direct and work with managers and employees to ensure efficient check-in and check-out processes.
• Help maximize department financial performance and guest satisfaction.
• Supervise Front Desk shifts and advise on service quality and standards.
• Maintain open communication with staff to align with business objectives.

Skills

Guest services

Front desk

Staff supervision

Customer service

Education

High school diploma

2-year hospitality degree

Job description

W Barcelona is seeking a Front Office Assistant Manager to support the Front Office Manager in supervising bell/door staff, switchboard, and guest services/front desk operations at the Barcelona property. You will coordinate with managers to ensure smooth check-in/check-out, guest satisfaction, and financial performance of the department.

The role emphasizes staff supervision, guest relations, and maintaining high service standards while driving efficient operations and collaboration with hotel