Night Auditor - Luxury Front Desk, MOstay & Growth

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Learning & Development

MOstay complimentary nights

Health & Wellness benefits

Job summary

Mandarin Oriental Punta Negra Mallorca is seeking a Night Auditor to join the Front Office team. The role covers nightly audit procedures, reconciling revenues, and ensuring a smooth guest experience during overnight hours.

Based at the Mallorca property, the Night Auditor will handle check-ins/outs, prepare end-of-day reports, verify guest charges, and collaborate with Security and the Night Manager in emergencies. Strong English and Spanish, IT basics, and PMS familiarity are essential.

Qualifications

• Minimum 1–2 years of experience in Front Office operations or high-end hospitality environment.
• Effective communication skills in English and Spanish (additional languages are a plus).
• Willingness and flexibility to work night shifts.
• Well-groomed appearance, adhering to the hotel’s grooming standards.
• Basic IT skills with knowledge of Windows OS and Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).
• Independent and proactive approach.
• High attention to detail and focus on quality service and operational excellence.
• Legal authorization to work in Spain.

Responsibilities

• Ensuring a flawless check-in/check-out process.
• Answering the telephone clearly to assist internal and external callers.
• Generating and distributing end-of-day financial reports to relevant departments and management.
• Verifying accuracy of guest folios, room charges, postings and correcting discrepancies.
• Coordinating with Security and the Night Manager in case of emergencies or incidents.
• Responding to guest inquiries or issues during the night shift, ensuring prompt and courteous service.
• Preparing the Front Desk for the following day, updating systems and documentation.
• Performing other duties as required by the Night Manager.

Skills

Front Office experience

English

Spanish

Night shift flexibility

Grooming

MS Office

Windows OS

PMS familiarity

Independent work

Attention to detail

Work authorization Spain

Job description

Mandarin Oriental Punta Negra Mallorca is seeking a Night Auditor to join the Front Office team. The role covers nightly audit procedures, reconciling revenues, and ensuring a smooth guest experience during overnight hours.

Based at the Mallorca property, the Night Auditor will handle check-ins/outs, prepare end-of-day reports, verify guest charges, and collaborate with Security and the Night Manager in emergencies. Strong English and Spanish, IT basics, and PMS familiarity are essential.