Assistant Front Office Director - Guest Services

W Hotels; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Job summary

W Hotels Barcelona is seeking an experienced Front Office Manager to assist in administering front office functions and supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role ensures an efficient check-in/check-out process, drives guest satisfaction, and supports the department's financial performance.

You will work with managers to communicate objectives, supervise staff, and lead by example to deliver exceptional service to our guests at a premier Barcelona property.

Qualifications

• Requires 2 years experience in guest services, front desk, or related professional area.
• 2-year degree is preferred in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Oversees Bell/Door Staff, Switchboard and Guest Services/Front Desk for efficient check-in and check-out processes.
• Ensures guest and employee satisfaction and maximizes the department's financial performance.
• Maintain guest service standards and communicate objectives to staff on a regular basis.
• Supervise staffing levels to meet guest service, operational needs and financial targets.
• Provide coaching and feedback to employees to improve service quality and performance.

Skills

Guest services leadership

Front desk operations

Communication skills

Conflict resolution

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

W Hotels Barcelona is seeking an experienced Front Office Manager to assist in administering front office functions and supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role ensures an efficient check-in/check-out process, drives guest satisfaction, and supports the department's financial performance.

You will work with managers to communicate objectives, supervise staff, and lead by example to deliver exceptional service to our guests at a premier Barcelona property.