Night Front Desk Host — Overnight Concierge

The Social Hub; Madrid; Presencial; EUR 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Europe properties

Learning & growth opportunities

Dynamic multinational company culture

Employee events & community

Descripción de la vacante

The Social Hub Madrid is seeking a Night Front Office Host to manage the lobby while the city sleeps. You’ll greet late arrivals, handle check-ins and ensure a safe, welcoming atmosphere through the night.

You’ll work a regular night schedule with 1–3 years in hospitality, be fluent in English and preferably Spanish, and confidently use PMS, kiosks, and messaging tools. Join our dynamic, multinational team and enjoy employee discounts across Europe.

Formación

• 1–3 years of experience in hospitality or a similar guest-facing role.
• Calm, friendly presence that makes guests feel safe at night.
• Comfortable working night shifts on a regular schedule.
• Proactive, reliable and great at solving things independently.
• Handle quieter hours and busy moments with steady energy.
• Comfortable using digital systems like PMS, kiosks and messaging tools.
• Clear communication in English; Spanish preferred.

Responsabilidades

• Welcome late-night guests and create a safe, relaxed atmosphere.
• Handle check-ins, payments, reports and night processes with accuracy.
• Keep the lobby clean, organized and comfortable throughout the night.
• Support guests with questions, special requests and unexpected issues.
• Monitor the building and flag anything unusual or urgent.
• Prepare morning handovers and share guest insights with the day team.
• Work closely with Housekeeping and Maintenance when needed.

Conocimientos

Hospitality experience

Night shift

English proficiency

Spanish preferred

PMS experience

Customer service

Herramientas

PMS systems

Kiosks

Messaging tools

Descripción del empleo

The Social Hub Madrid is seeking a Night Front Office Host to manage the lobby while the city sleeps. You’ll greet late arrivals, handle check-ins and ensure a safe, welcoming atmosphere through the night.

You’ll work a regular night schedule with 1–3 years in hospitality, be fluent in English and preferably Spanish, and confidently use PMS, kiosks, and messaging tools. Join our dynamic, multinational team and enjoy employee discounts across Europe.