Network Specialist

AARK Tech Solutions GmbH; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology solutions provider in Valencia seeks NCC Operators for 24/7 frontline operations. You'll handle monitoring, event management, and Tier-1 troubleshooting across various environments including cloud and satellite systems. Candidates must have at least 1 year of relevant operations experience, ITIL certification, and English proficiency at CEFR B2 or higher. This role requires working rotational shifts on-site. Competitive salary and benefits package offered.

Formación

• Minimum 1 year of relevant NCC / NOC / ICT operations experience.
• ITIL v3 or ITIL 4 Foundation certification is required.
• English proficiency at CEFR B2 level or above.
• Ability to work rotational shifts, 24x7, on-site.

Responsabilidades

• Perform continuous monitoring across network, servers, storage, satellite, RF infrastructure, security devices, public cloud, and M365.
• Handle event management and alarm triage.
• Perform Tier-1 troubleshooting following approved SOPs.
• Escalate incidents to Tier-2 engineering teams and external service providers.
• Maintain incident records in ITSM/CRM tools.

Conocimientos

NCC / NOC / ICT operations experience

ITIL certification

English proficiency: CEFR B2

Ability to work rotational 24×7 shifts on-site

Descripción del empleo

NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities

• Perform continuous monitoring using UN‑approved tools across:
• Network, servers, storage
• Satellite & RF infrastructure
• Security devices
• Public cloud (Azure, AWS)
• M365 and application platforms
• Handle event management and alarm triage
• Perform Tier‑1 troubleshooting following approved SOPs
• Escalate incidents to:
• Tier‑2 engineering teams
• External service providers (as required)
• Support incident, critical incident, and security incident processes
• Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
• Maintain accurate incident records in UN‑provided ITSM/CRM tools
• Contribute inputs for:
• Shift reports
• Incident and change reporting
• Ensure 15‑minute shift handover overlap with incoming operators

Mandatory Skills & Qualifications

• Minimum 1 year of relevant NCC / NOC / ICT operations experience
• ITIL v3 or ITIL 4 Foundation certification
• English proficiency: CEFR B2 or above
• Ability to work rotational 24×7 shifts on‑site