IT Support Engineer

DayOne; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

DayOne is seeking an IT Support Engineer in Madrid to ensure smooth operation of IT systems, support end-users, and maintain infrastructure reliability across the organization.

Responsibilities include troubleshooting, system maintenance, and continuous improvement of IT services for both on-site and remote users, with travel as needed. Fluency in English and Spanish is required.

Formación

• Diploma or higher in Computer Science / IT or related field.
• Minimum 3 years in Windows-based support or helpdesk.
• Hands-on service desk experience.
• Proficient with Microsoft technologies (AD, GPO, DNS, DHCP).
• Willingness to travel.
• Fluent in English and Spanish.

Responsabilidades

• Provide first- and second-level technical support for hardware, software, and network issues.
• Respond to service desk requests and ensure timely resolution of incidents.
• Support on-site and remote users, including branch locations.
• Maintain IT inventory of hardware, software, and assets.
• Log, track, and close support tickets with proper documentation.

Conocimientos

Windows support

Service desk

Networking basics

English & Spanish

Educación

Diploma in CS/IT/Engineering

Herramientas

Active Directory

Group Policy

DNS/DHCP

Windows Server

Descripción del empleo

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

IT Support Engineer – Madrid, Spain

Job Summary

We are seeking a proactive and technically skilled IT Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of IT systems, providing timely support to end-users, and maintaining infrastructure reliability across the organization. You will play a key role in troubleshooting, system maintenance, and continuous improvement of IT services.

Key Responsibilities

• Provide first- and second-level technical support, troubleshooting hardware, software, and network-related issues.
• Respond promptly to service desk requests and ensure effective resolution of all IT incidents.
• Support and troubleshoot issues for both on-site and remote users, including branch locations.
• Maintain and update IT inventory, including hardware, software, and system assets.
• Log, track, and close support tickets accurately, ensuring proper documentation and timely follow-up.
• Document resolutions, case studies, and standard operating procedures to enhance the organization’s knowledge base.
• Perform regular system health checks, equipment inspections, and preventive maintenance.
• Ensure all systems are compliant with security policies, including keeping antivirus and other security software up to date.
• Collaborate with team members to improve service delivery and IT processes.
• Participate in after-hours on-call support when required.
• Carry out additional IT-related duties as assigned.

Qualifications

• Diploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field.
• Minimum 3 years of experience in a Windows-based support or helpdesk environment.
• Hands‑on experience with service desk operations and technical helpdesk support.
• Working knowledge of Microsoft technologies, including:
• Active Directory
• Group Policy
• DNS and DHCP
• Basic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN).
• Experience supporting Windows desktop and server environments.
• Proficiency in Microsoft Office applications.
• Willingness to travel.
• Fluent in English and Spanish.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.