Multilingual Customer Support Specialist – Hybrid

cigna; Madrid; Híbrido; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Training

IT Kit

24 days holiday + Birthday off

Private Medical and Dental Insurance

Life Assurance

Flexible dress code

Descripción de la vacante

Cigna Healthcare in Madrid is seeking a multilingual customer service representative to support clients from around the world. You will manage contract administration and client communication for designated relationships in the Contact Center.

You will listen, resolve queries, and translate documents as needed, collaborating with medical consultants. The role requires 39 hours per week, Tue-Sat shifts, and residence in Madrid, with hybrid work two days a week.

Formación

• Fluent in English, Spanish and Italian (C1/C2).
• Residence in Madrid (City).
• Willing to commit to 39 hours per week and 10-week induction.
• Available to work Tue-Sat 10:00 to 17:45.
• Experience in customer service or contact center is a plus.

Responsabilidades

• Communicate with clients/insurers across channels (phone, email, mail).
• Document interactions concisely following internal procedures.
• Resolve queries with aim of first-contact resolution.
• Maintain quality standards according to directives.
• Address inquiries following established procedures.
• Collaborate with medical consultants for medical issues.
• Translate documents when needed.
• Plan work to meet service targets and priorities.
• Analyze complaints to identify root causes and improvements.
• Suggest process improvements to the manager.

Conocimientos

English & Spanish & Italian (Bilingual

CRM systems

Customer service

Descripción del empleo

Cigna Healthcare in Madrid is seeking a multilingual customer service representative to support clients from around the world. You will manage contract administration and client communication for designated relationships in the Contact Center.

You will listen, resolve queries, and translate documents as needed, collaborating with medical consultants. The role requires 39 hours per week, Tue-Sat shifts, and residence in Madrid, with hybrid work two days a week.