Remote Multilingual Customer Support Specialist

cigna; Madrid; Híbrido; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Working from home

Remote training opportunities

IT kit provided

24 days holiday + Birthday off

Private Medical and Dental Insurance

Life Assurance

Flexible dress code

Descripción de la vacante

Cigna Healthcare is seeking multilingual customer service professionals in Madrid. You will support global customers, handling medical plan queries with empathy and accuracy. The role emphasizes strong communication, translation when needed, and collaboration with medical consultants to maintain high service levels.

The position requires 39 hours per week, with induction starting 15th October 2026. Hybrid work is available, with occasional visits to the Madrid office.

Formación

• Must have advance or bilingual English (C1/C2).
• Proficiency in Dutch, German, Italian or French (C1 level).

Responsabilidades

• Manage day-to-day queries from clients and insurers via telephone and e-mail.
• Coordinate and ensure follow-ups of assigned contracts.
• Handle medical issues with consultants to support customers.
• Translate documents when needed.
• Assist the Client Manager with presentations, analyses, and statistics.
• Contribute to a cooperative and friendly work environment.
• Identify and suggest process improvements.

Conocimientos

English (C1/C2)

Dutch

German

Italian

French

Descripción del empleo

Cigna Healthcare is seeking multilingual customer service professionals in Madrid. You will support global customers, handling medical plan queries with empathy and accuracy. The role emphasizes strong communication, translation when needed, and collaboration with medical consultants to maintain high service levels.

The position requires 39 hours per week, with induction starting 15th October 2026. Hybrid work is available, with occasional visits to the Madrid office.