Multilingual Customer Support Specialist — Barcelona (On-site)

Cross Border Talents; Esplugues de Llobregat; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Cross Border Talents in Barcelona is seeking a multilingual customer service agent to assist travelers with reservations and inquiries. You will support customers by phone, chat, and email from our on-site Barcelona base, using Basque or Galician alongside Spanish, and English at level B1–B2.

The role requires a positive attitude, prior customer service experience, and familiarity with Windows and Microsoft Office. Rotating shifts, Monday to Sunday, with a potential performance bonus.

Qualifications

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School

Responsibilities

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

Skills

Basque language

Spanish language

English proficiency

Education

Secondary School

Tools

Windows

Microsoft Office

Job description

Cross Border Talents in Barcelona is seeking a multilingual customer service agent to assist travelers with reservations and inquiries. You will support customers by phone, chat, and email from our on-site Barcelona base, using Basque or Galician alongside Spanish, and English at level B1–B2.

The role requires a positive attitude, prior customer service experience, and familiarity with Windows and Microsoft Office. Rotating shifts, Monday to Sunday, with a potential performance bonus.