Customer Support

Cross Border Talents; Barcelona; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Performance bonus (up to 1,200)

Job summary

Cross Border Talents in Barcelona is seeking a multilingual customer service associate to assist travelers from a base in Barcelona. The role requires Basque or Galician proficiency plus Spanish, and English at B1–B2, with knowledge of Windows and MS Office. On-site work with rotating shifts from 9:00 AM to 8:00 PM.

A performance bonus of up to 1,200 is available. Applicants should have secondary education, prior customer service experience, and a positive, learning mindset to ensure memorable

Qualifications

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School.
• Positive attitude, empathy, a customer-first mindset, and willingness to learn.

Responsibilities

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

Skills

Basque or Galician language (Native or

Education

Secondary School

Tools

Windows

Microsoft Office

Job description

Your regional language is a real career advantage here. Speak Basque or Galician, add Spanish and English, and help travelers from a modern Barcelona base.

Location: Barcelona, Spain
Work Model: On-site
Languages: Spanish + English (B1–B2) + Basque (Euskera) or Galician
Schedule: Rotating shifts, Monday to Sunday, between 9:00 AM and 8:00 PM
Bonus: Opportunity to earn a performance bonus of 1,200

What you'll do

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

What we're looking for

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Why Barcelona?

Architecture, culture, and Mediterranean beaches, all in one city.