Barcelona Customer Support: Basque/Galician Speaker

Cross Border Talents; Badalona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance bonus (up to 1,200)

Job summary

Cross Border Talents is seeking a customer service specialist in Barcelona to assist travelers from a central base. You will handle reservations and respond to administrative and technical inquiries on-site, providing friendly, efficient and solution-oriented support.

You will communicate in Spanish and English (B1–B2) and Basque or Galician, with a willingness to learn and adapt to busy, rotating shifts between 9:00 AM and 8:00 PM.

Qualifications

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Responsibilities

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Provide friendly, efficient, solution-oriented service so every traveler has a great trip

Skills

Customer service experience

Windows

Microsoft Office

Education

Secondary education

Tools

Windows OS

Microsoft Office

Job description

Cross Border Talents is seeking a customer service specialist in Barcelona to assist travelers from a central base. You will handle reservations and respond to administrative and technical inquiries on-site, providing friendly, efficient and solution-oriented support.

You will communicate in Spanish and English (B1–B2) and Basque or Galician, with a willingness to learn and adapt to busy, rotating shifts between 9:00 AM and 8:00 PM.