Basque/Galician Customer Support (On-site Barcelona)

Cross Border Talents; l'Hospitalet de Llobregat; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Cross Border Talents in Barcelona, Spain, is hiring for a customer service role on-site. You will assist travelers with reservations, answer administrative and technical questions, and support customers by phone, chat, and email to ensure a great trip experience.

Fluency in Spanish and Basque or Galician, plus English (B1–B2), is required. The position operates on rotating shifts from 9:00 to 20:00, with a performance bonus potential of 1,200 EUR.

Qualifications

• Native or proficient Basque Euskera or Galician plus Spanish required.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School.
• Positive attitude, empathy, customer-first mindset and willingness to learn.

Responsibilities

• Help travelers with reservations, plus administrative and technical questions.
• Support customers by phone, chat, and email.
• Provide friendly, efficient, solution-oriented service for great trips.

Skills

Customer service experience

Basque or Galician language

English (B1–B2)

Spanish

Empathy and customer-first mindset

Education

Secondary School

Tools

Windows

Microsoft Office

Job description

Cross Border Talents in Barcelona, Spain, is hiring for a customer service role on-site. You will assist travelers with reservations, answer administrative and technical questions, and support customers by phone, chat, and email to ensure a great trip experience.

Fluency in Spanish and Basque or Galician, plus English (B1–B2), is required. The position operates on rotating shifts from 9:00 to 20:00, with a performance bonus potential of 1,200 EUR.