Danish-Speaking Customer Service Representative – Spain (3)

Closerhire; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation allowance

Full training

Career development

Equal opportunity employer

Descripción de la vacante

Closerhire seeks a Danish-speaking customer service agent to join our Barcelona team. You will handle incoming contacts via phone, email, and chat, resolve inquiries, log cases, and provide timely responses within SLAs.

You’ll work a full-time 39-hour week, Mon-Fri 09:00–18:00, on-site in Barcelona with relocation support and paid training. A multicultural environment and career development await.

Formación

• Proficient or bilingual in Danish and fluent in English.
• At least 1 year of experience in a customer service environment.
• Possess basic IT knowledge (Windows, MS Office, internet settings).
• Show a proactive attitude and enjoy helping people.
• Experience from the automotive or electric vehicle industry – a strong advantage.

Responsabilidades

• Handle incoming contacts via phone, email, chat, and other channels to resolve user inquiries.
• Log cases accurately in the system and provide timely responses within service level agreements.
• Maintain a deep understanding of services and products tailored to the electric vehicle industry.
• Collaborate with teammates and offer support during absences or increased workloads.
• Fulfill administrative duties such as tracking leave and attending scheduled sessions.
• Contribute to continuous improvement initiatives led by your Supervisor or Mentor.
• Maintain high standards of quality, service performance, and customer satisfaction.

Conocimientos

Danish language

English fluency

Customer service experience

Proactive attitude

Herramientas

Windows

MS Office

Internet settings

Descripción del empleo

Move to Barcelona, Malaga, Valencia and get paid properly for your Danish. 21 700€ year.

What the job actually involves

Day to day you will be handle incoming contacts via phone, email, chat, and other channels to resolve user inquiries. Log cases accurately in the system and provide timely responses within service level agreements. Maintain a deep understanding of services and products tailored to the electric vehicle industry. Collaborate with teammates and offer support during absences or increased workloads. Fulfill administrative duties such as tracking leave and attending scheduled sessions. Contribute to continuous improvement initiatives led by your Supervisor or Mentor. Maintain high standards of quality, service performance, and customer satisfaction.

What you'll earn

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly when you weigh up the package.

What's included

The package covers full-time, 39-hour/week schedule, Monday to Friday (09:00–18:00). On-site position in central Barcelona or Benalmadena or Valencia, in a modern and supportive workspace. Full paid training on the company and its cutting-edge project. Access to career development programs and professional training. Work in a multicultural environment committed to diversity and inclusion.

Who this suits

• Are proficient or bilingual in Danish and fluent in English. Have at least 1 year of experience in a customer service environment. Possess basic IT knowledge (Windows, MS Office, internet settings). Show a proactive attitude and enjoy helping people. Are capable of taking ownership and solving customer issues efficiently. Bring experience from the automotive or electric vehicle industry – a strong advantage. Are naturally collaborative, adaptable, and eager to grow

Getting you there

To help you make the move: relocation payment 500EUR paid after 1 month of start, and notes: 9-18h M-F.

Living in Spain

Climate, food and late nights, plus a deep international jobs market if you decide to stay on.

Expect roughly five weeks between applying and your first day in country.

We are an equal-opportunity recruiter and consider every applicant on ability alone.