Multilingual CS Specialist: German, French & Italian

Sitka Inc.; Bellprat; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

We are looking for a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona. You will manage orders, coordinate deliveries, and provide pricing information to hospitals and clinics while working on ERP systems and collaborating across teams and cultures.

Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload.
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Fluent in German, French, Italian and English.

Responsabilités

• Oversee the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems.
• Arrange deliveries in cooperation with the European warehouse and processing invoices through liaison with the European Accounting Service Centre.
• Provide customers with basic product and pricing information; daily interaction with hospitals and clinics and other internal customers across countries.
• Communicate proficiently in the appropriate language and engage effectively across cultures, adapting to country-specific processes.
• Suggest improvements to improve the quality of our business and enhance service quality.

Connaissances

Customer service

Multilingual

Problem solving

Attention to detail

Time management

Cross-cultural communication

Team flexibility

German language

French language

Italian language

English language

Outils

ERP systems

eCommerce solutions

Description du poste

We are looking for a Customer Service Specialist fluent in German, French, Italian and English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona. You will manage orders, coordinate deliveries, and provide pricing information to hospitals and clinics while working on ERP systems and collaborating across teams and cultures.